Frequently Asked Questions
Everything you need to know about shopping with SAX.
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order ships.
What is the SAX return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all original packaging. To initiate a return, please visit our online Return Portal.
Which payment methods do you accept?
SAX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order is processed, you will receive a confirmation email with a link to your personal tracking page. You can also view your order history by logging into your SAX account.
Are the products on SAX covered by a warranty?
Yes, all products purchased through SAX come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.